Delivery: SaaS / On-premise
Service desk software for organisations that must hold SLA
ITIL-aligned service desk for organizations that must hold SLAs
Enterprise software for everyday IT and business operations — suitable for banks, telecoms, energy companies, government agencies, manufacturing, ICT firms, and similar organizations.
Request a demoFeatures
- Incident & Request Management
- Problem & Change Management
- Service Level Management (SLA)
- Knowledge Base and CMDB support
- Reporting and operations dashboards
Who it is for
For IT and business operations in banking, telecom, energy, public sector, manufacturing and ICT.
- Banks
- Telecom
- Energy
- Public sector
- Manufacturing
- ICT
Delivery: SaaS / On-premise
SaaS or on-premise
Enterprise delivery as SaaS or on-premise in your data centre — focused on SLA and security.
Request a demo
We walk you through the product flow and agree on customization scope — no obligation.
FAQ
Frequently asked questions
Is it compatible with ITIL v3/v4 and ISO 20000?+
Yes. Processes cover Incident & Request, Problem & Change, Service Level Management, Knowledge Base, and CMDB support — aligned with ITIL v3/v4 practice and the ISO 20000 requirements organisations most often need.
Does it support SLA tracking and escalations?+
Yes. You define SLA deadlines by priority and request type, watch remaining time, and escalate when thresholds are crossed — with dashboards and reports for operations and management.
Contact
Request a demo
Share your context — we reply with a demo slot and clear next steps.
Address
Džemala Bijedića 162, 71000
Novi Grad Sarajevo, BiH